Axel Nils adopts Soluteo Express for its renovation sites

Client needs

• Assign work to be done to everyone and provide the required material, as well as directions to get to each worksite
• At all times, be aware of what work is being done on the worksites
• Be able to respond to client inquiries efficiently and quickly
• Manage and order material for suppliers in real time
• Synchronize the tasks of several construction workers on the worksite

The solution

Soluteo Express

• from a PC
• from 7 BlackBerries^TM

Benefits

Since implementing Soluteo Express, Nils Renovation:

• provides quicker responses to client inquiries;
• can trace and process emergencies immediately;
• determines work priorities and which ones require the presence of Axel Nils;
• saves time by using Maporama to get to the worksites.

Advantages

• People feel more autonomous and can concentrate on their work because they are not encumbered with administrative tasks.
• Real-time follow-up allows a quick evaluation of the reordering needs.
• Clients appreciate the fact that deadlines are respected and tasks among the construction workers are synchronized. For example, the painter knows when he needs to take over after the plumber has finished his work. Most importantly, he immediately submits information regarding the worksite he needs to get to, the nature of work to be done and the material that he will need.

Why did you choose Soluteo Express?

I needed to manage my remote team, have a general overview of the tasks for better follow-up and respond to my clients' inquiries efficiently and quickly. Although I am not very familiar with computers, I was able to work with Soluteo Express in no time as its intuitive feature makes it very user-friendly. It's an economic solution that improves the efficiency and the rate of return of a PME.

What did Soluteo Express change for you?

Beforehand, I had to be on all the construction sites to decide, among other things, which policy should be adopted for each client. Upon returning to the office, I would be swamped by administrative paperwork, in particular preparing bids and coordinating all the tasks. It took up a lot of my time and I would make mistakes sometimes (wrong addresses, ordering the wrong quantity of products). Implementing Soluteo Express has allowed me to limit my travel time visiting construction sites and delegate decisions that have to be made by providing my remote employees with access to key client information. It works well once simple guidelines are followed: creating client and technician accounts, specifying types of products, issuing work orders and submitting them with all the instructions and, lastly, receiving real time follow-up reports from my employees who are on construction sites.

Do you think that Soluteo Express will help your business increase its sales?

Word of mouth is a vital key to developing our market. Nils Renovation's reputation is largely based on everyone's expertise and know-how. With Soluteo Express, it is easier and faster to circulate information; it saves time, which will ultimately please clients. I am now able to handle more requests and my clientele has increased as a consequence. This has obviously positively affected my sales figures and the company's profitability.

Have you also tried Soluteo Express and would like to share your experience? Contact-us!